On software builds of RE3 that provide our newest features such as A.I generation and image processing (More Information can be found Intro to RE3: AI) it would require the machine to have an internet connection and "pinging" back to our backend server to offload this data processes and send the data to your machine.
If the machine is not able to "ping" back to our servers you may see a notice below that states "Feature Locked" if you were to use these features or "run" a job as with the data processing that is occurring it would require an active internet connection to use the software
If this happens the first thing to check would to visit the "Setup" page on your machine and follow the steps below.
- In your Chrome Browser visit http://(IP Address)/Setup (for example http://000.000.0.00/setup)
- Click on "Laser Tools"
- Click on "Test Connection" which will provide a True/False status message.
If this "False" at any point it would be mean the connection is not making it to our backend server. This simply may be your Ethernet connection is going to your computer directly and not your network.
There may be an ISP or network router issue causing this to occur as well but primarily this means there is no active internet connection. If you are getting "Feature Locked" when your "Test Connection" is "True" reach out to support.
Still having Issues?
Please create a Support Ticket by using the button below or sending an e-mail to support@fslaser.com stating you've done all previous troubleshooting steps.
- When submitting via an e-mail you may attach any pictures, videos and project files needed for support to see.
- When submitting a ticket using the button below please either respond to the automated generated email stating we have received the ticket with your pictures, videos and project files or upload these to a Google Drive or Dropbox folder and include this link within the support ticket "Your Issue" dialog upon creation.