1) The White Sticker
This sticker can be found near the connections on the rear panel of your machine, on the boards in the right side panel, or on some models the boards beneath the touchscreen.
2) Your laser's touchscreen
You can find this on the touchscreen from the Tools > About page.
3) The Retina Engrave Software
From the design page go to Edit > Settings > Laser. Or if available Edit > Settings > Info.
Still having Issues?
Please create a Support Ticket by using the button below or sending an e-mail to support@fslaser.com stating you've done all previous troubleshooting steps.
- When submitting via an e-mail you may attach any pictures, videos and project files needed for support to see.
- When submitting a ticket using the button below please either respond to the automated generated email stating we have received the ticket with your pictures, videos and project files or upload these to a Google Drive or Dropbox folder and include this link within the support ticket "Your Issue" dialog upon creation.