WARNING for 4th GEN/MLE-40 Customers - If you follow these instructions you will be required to activate your laser again after doing so.
On rare occasions you might be required to do a full reinstall of the software. The most common need for this is when an activated laser will not run any jobs.
We have crated a .bat batch file which you can download and run which will perform the below steps automatically but if you like to do it manually they are below.
Uninstall Instructions
• Use File Explorer to navigate to C:\Users\INSERTUSERNAMEHERE\AppData\Local and once inside the folder delete the "Full_Spectrum_Laser_LLC" folder.
• Next navigate to the C:\ and delete the output folder (C:\Output) from this location.
Once all old configuration files are deleted use the windows control panel to uninstall the RetinaEngrave3D application.
Still having Issues?
Please create a Support Ticket by using the button below or sending an e-mail to support@fslaser.com stating you've done all previous troubleshooting steps.
- When submitting via an e-mail you may attach any pictures, videos and project files needed for support to see.
- When submitting a ticket using the button below please either respond to the automated generated email stating we have received the ticket with your pictures, videos and project files or upload these to a Google Drive or Dropbox folder and include this link within the support ticket "Your Issue" dialog upon creation.
