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Help Center

Open support topics by machine or workflow.

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General Issues or Questions

General Issues or Questions

3 topics in this group.

General Help
9 articles
Locating your MAC Address
RE3 showing "Feature Locked"
FAQ
+6 more articles
General CO2 Laser Troubleshooting
15 articles
CO2 Vector Square Test
CO2 Laser Interlocks
Winterizing your CO2 Laser
+12 more articles
Design issues / Tricks & Tips
4 articles
CO2 Focus Ramp Test
Adjusting Material Settings (CO2 machines)
Avoiding Wood Char/Burning
+1 more articles

Legacy Machines & Accessories

Legacy Machines & Accessories

8 topics in this group.

Titan
4 articles
Manual - Titan V1
Muse Titan Mirror Alignment Guide
Titan V1 Belt Replacement
+1 more articles
Old Style Open Galvos
3 articles
Manuals - Old Galvos
Fiber Galvo Scanhead Installation
Fiber Lens Calibration
Pandora
3 articles
Manual - Pandora
Pandora Exclusive Features
Pandora Lens Calibration
Muse 2D
4 articles
Manual - Muse 2D
Muse 2D Rotary Setup
Gantry/Laser Head is "Grinding" during homing process (Muse and Hobby).
+1 more articles
Hobby 5th Generation (5G & 5S)
5 articles
Manuals - 5th Generation Hobby Lasers
5th Gen Hobby - Laser Tube Replacement
5S Laser Tube Replacement
+2 more articles
Pro Series
2 articles
Manuals - Legacy Pro Series
Pro Series - Z-Table Leveling Guide
Retina Engrave 3D
5 articles
RetinaEngrave 3D Downloads & Manual
RetinaEngrave 3D Application not opening
RetinaEngrave 3D Network Information & Connection Issues
+2 more articles
Miscellaneous / Accessories
9 articles
Muse 3D/Core/Titan Chuck Rotary v2 Step by Step
Low Profile Rotary
Synchro Chuck Rotary
+6 more articles

Master Series

Master Series

4 topics in this group.

Laser Welder
5 articles
Changing The Welding Mode
Laser Welder Zero Calibration Adjustment Guide
Laser Welder Starting Parameters
+2 more articles
Atlas Fiber Flatbed
5 articles
Fiber Flatbed Site Requirements
Manual - Cypcut
Atlas Fiber - Performing your first cuts?
+2 more articles
Atlas CO2 Flatbed
2 articles
Running A Job Using RDWorks (Simplified)
Manual - RDWorks
Dual Head
1 article
Manual - SmartCarve

Muse Galvo Lasers

Muse Galvo Lasers

5 topics in this group.

General Information
7 articles
Linear Rail Installation Instructions
Galvo Full Calibration Step By Step r.2967+
FSL Chuck Rotary V2 Setup for Galvo Lasers
+4 more articles
Troubleshooting
5 articles
Troubleshooting "Red/Blue Laser Not Found" Error
Lens Calibration
Galvo Laser isn't marking
+2 more articles
UV Lasers
2 articles
2D to 3D Crystal Block Engraving Step by Step
UV Galvo Initial Setup
Fiber Lasers
2 articles
Fiber Galvo/ MOPA Initial Setup
What does frequency do on a fiber laser?
Material Settings and Tips
3 articles
Ring Engraving
Fine Tuning/ Adjusting Material Settings
Introduction to UV Laser Glass Marking: A Comprehensive Guide

Muse Titan V3 and Muse 2

Muse Titan V3 and Muse 2

3 topics in this group.

General Information
1 article
Adjusting Material Settings for CO2 Machines
Troubleshooting
2 articles
Replacing Lens & Air Assist Cone (V3)
Gantry keeps hitting the Walls
Titan V3
4 articles
Muse Titan Initial Set Up
Muse Titan Mirror Alignment Guide
Camera Calibration and Camera Operation
+1 more articles

Other Muse Series Lasers

Other Muse Series Lasers

4 topics in this group.

General Information on Muse Machines
2 articles
Muse Series Removable Floor Panel (Core, 3D, Titan)
Muse Core/3D Water Pump + Water Bucket Chilling Method
Troubleshooting
5 articles
Muse Core/3D Power Supply Replacement
Muse Core/3D Mirror Alignment Guide
Muse Core/3D - How to Square your Gantry
+2 more articles
Muse Core
3 articles
Muse Core Initial Setup
Lens Replacement (Core)
Muse Core Rotary Setup
Muse 3D
5 articles
Muse 3D Autofocus Options
Power supply test for Muse Core and Muse 3D
Muse 3D Rotary Setup
+2 more articles

Pro Series Lasers

Pro Series Lasers

2 topics in this group.

General Information on Pro Machines
2 articles
Pro Friction Rotary Setup
Pro Series Chuck Rotary Setup
Troubleshooting
10 articles
How to find the best focus on your Pro
Gantry/Laser Head is "Grinding" during homing process (Pro)
Adjusting Beam Attenuator
+7 more articles

Software

Software

3 topics in this group.

RetinaEngrave 3 Laser Software
11 articles
How to fix DXF Files for Laser Cutting
FSL Direct Print Driver
Intro to RE3: Main Interface
+8 more articles
Retina Engrave 4 Software
1 article
RetinaEngrave 4.0 Quickstart Guide
Troubleshooting
3 articles
Graphical anomalies within RE3 using Chrome v119
Slow performance with Connectivity Related or Workspace Sync Error showing.
RE3 showing "Factory Reset" when loading in web browser

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