All of our lasers come with user manuals and free basic support and free usage of our support forum. Free basic support includes clarification of the instructions in manual, any hardware warranty problems and basic operation. Basic support is done through our web forums or email. We have over 2000 members on our support forums. We encourage new users to search and read through the forums for solutions from other members. We anticipate anyone with some technical know-how to have no problems setting it up our laser machines. We now also offer a premium personalized support package with up to 5 hrs of premium support time. Premium support covers issues such as live technical phone support with an engineer, live 1:1 video chatting, experimental testing, optimizing settings, inspecting jobs, software issues, running the laser with specific end user software and personal one on one questions. You are also able to take our free training/demo classes at our Las Vegas showroom. You can also bring your unit to our Las Vegas location and have the mirrors adjusted and cleaned free within the first year.