Some people are great with hardware but not with computers. Mail us your Windows 7 laptop with min 2gb of memory and we will install the RetinaEngrave USB software, all drivers, and load the free vector drawing program Inkscape on your computer and mail it back to you fully tested and qualified. Does not cover Windows XP machines or computers with less than 2gb of memory. Includes return ground shipping to you. Combine with the premium support package to cover all your support options.