Support



Warranty

Within the first 30 days, Full Spectrum Laser will replace or repair any defective parts free of charge and pay for ground shipping of parts if you paid FSL for shipping. Overnight shipping is available at extra charge. If you picked up in person or used your own shipping methods, FSL considers the parts to be sold FOB our warehouse and you must arrange your own shipping or pickup replacement parts as FSL did not make the original shipping arrangements.

Outside the first 30 days, Full Spectrum Laser will replace or repair any defective within the warranty period free of charge but shipping charges are the responsibility of the customer. The warranty includes parts and labor only. Shipping of defective and replacement components is excluded by the warranty. The customer may arrange their own shipping or drop parts off to exchange parts at our warehouse free of charge. Typically Full Spectrum Laser has most replacement parts on hand for immediate shipment of under warranty parts.

All defective parts must be returned to Full Spectrum Laser postage paid for evaluation before replacements are issued unless otherwise authorized. The warranty is valid for normal use only and excludes Acts of God, user error and use outside of normal parameters. Parts damaged by fires are considered user error if the machine is left unattended. Just like operating a household gas stove, always stand next to the machine with a fire extinguisher and be ready to turn it off in case of a fire and never operate the machine unattended.

The Hobby lasers have a 60 day warranty on all items and a free extended limited 1 year warranty which excludes consumable items/shipping included in their price. The ProLF lasers have a 90 day warranty on all items and a free extended 1 year warranty which excludes consumable items/shipping included in their price.

3D Printers have a standard 1 year base warranty that covers all parts/labor (including laser diode, galvos, motors, electronics) except consumables (build plate, resin, VAT) and shipping/handling. 3D printers do not come with an accuracy guarantee but are designed for full end user calibration/adjustment. 3D Printer and 3D Printer software license may be only be used in conjunction with authorized consumables from FSL3D. After market consumables are not supported and may damage your printer, void your warranty/software license. Due to the increase reliability data using FSL's RetinaEngrave controller, ProLF lasers purchased and shipped with RetinaEngrave have a 2 year limited warranty (excludes shipping) on the RetinaEngrave controller portion of the laser.

Replacement parts purchased separately from machines have a 90 days warranty excluding shippment.

The limited warranty excludes shipping and consumables and other normal wear and tear items. All electronic items (control cards, power supplies, motors) and most mechanical items are covered under the extended warranty unless damaged by abuse/fires. Consumables not covered include, but not limited to, rubber parts such as tubing, belts, plastic wheels, lenses, mirrors, other optics, and laser tubes.

Within the first 30 days the original purchaser may transfer the balance of your warranty to anyone else free of charge provided you notify us in writing. Outside of the first 30 days, we will only provide warranty and tech support services to the original purchaser unless a warranty transfer fee is paid as there is a cost involved with initial tech support of new users and accounting fees. If you sell your machine, the warranty remains valid but the buyer must arrange with the original purchaser to request RMAs and send in the machine for repairs unless a warranty transfer fee is paid.