Support



Shipping & Returns



HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Standard shipping within the continental US typically takes 3-5 business days. International shipping depends where you are. We normally stock all models here in Las Vegas. Give us a call or email us for current availability. 702-802-3100 or sales@fslaser.com

Additionally, we offer guaranteed shipping times for those customers who absolutely have to have a guaranteed arrival date. Please inquire with our sales or shipping department for the surcharge on this service.


WHAT IS YOUR RETURN & REPLACEMENT POLICIES?

Our 40W Hobby lasers have a 100% money back guarantee (minus shipping and handling) if you return your unit in like new condition within 30 days (main unit only, excludes optional accessories). If for some reason a part is damaged in transit we will be happy to send out a replacement part immediately free of charge. We will happily replace defective parts on dead on arrival (DOA) parts with complimentary shipping but we do not refund shipping charges on return for refund units (includes defective on arrival parts/units).

Due to their large size and effort in crating, our Professional and LF Series lasers have a 20% restocking fee + shipping fee for returns if returned within 30 days in new condition. As always any parts damaged in transit will be replaced immediately.

All optional accessories including optional extra lenses, beam combiners, air purifiers, rotary attachments have a 20% restocking fee unless otherwise noted in writing.

3D Printers: 3D printers have a 30 day money back guarantee with a 20% restocking fee + shipping fees if the 3D Printer is opened due to the need to replace consumable items. Consumable items (build plate, VAT, resin) may not be returned if opened. If unopened, they are subject to a 5% restocking + shipping fee.

All return for refunds require an RMA number and shipping charges are the responsibility of the purchaser (includes defective on arrival parts/units). To obtain an RMA Number and start the RMA Process, please contact support. Our contact information can be found here.